Refund Terms

Welcome to SORNITHIS. We value our customers and aim to provide the best service possible. Please take a moment to review our refund terms outlined below.

1. General Refund Policy

At SORNITHIS, we offer a 30-day refund policy on all our products. If you are not completely satisfied with the product you received, you may request a refund within 30 days from the date of purchase.

2. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of purchase.
• The product must be returned in its original condition and packaging.
• A proof of purchase must be provided.
• Refunds are only applicable for products purchased directly from SORNITHIS.

3. Non-refundable Items

Certain items are non-refundable under this policy, including:

• Services that have been fully completed or delivered.
• Customized or personalized products.
• Items on sale or promotional offers.

4. Procedure for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] or call us at (123) 456-7890.
2. Provide your order number and a brief explanation of the reason for the refund request.
3. Our team will review your request and provide instructions for returning the product, if applicable.

5. Processing Times

Once we receive your refund request, we will process it within 7-10 business days. You will receive a confirmation email once your refund has been processed. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or financial institution.

6. Contact Information

If you have any questions regarding our refund policy, please feel free to contact us:

SORNITHIS Customer Service
789 Business Avenue, Suite 300
New York, NY 10001
Email: [email protected]
Phone: (123) 456-7890

Thank you for choosing SORNITHIS. We appreciate your business and look forward to serving you again.